ITIL® SOA Capability Stream


ITIL® SOA Capability Stream

  • Authorized course material to qualify your ITIL® SOA Capability Stream exam.
  • Get trained through global ITIL experts giving you in-depth understanding of ITIL® SOA Capability Stream.
  • Learn to proficiently develop and manage service offerings based on business requirements.

Key Features

  • Learn from anywhere in the world. Connect with an Instructor in real time.
  • Attend Live Class from a PC or Mobile.
  • Ask questions from an Instructor in real time over voice & chat.
  • Includes Certificate of Completion.
  • Official Exam & Certification Assitance.
  • Get 30 Days free after class support.

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Course Description

About the Course

The Service Offerings and Agreements (SOA) module comes under the accreditations listed in the ITIL® Service Capability work stream. The module puts required emphasis on the practical application of SOA practices. The practical application facilitates service catalogue with portfolio, demand, supplier and financial management.

The content of the course is primarily grounded on the best practice guidance included in the ITIL Service Strategy and ITIL Service Design publications.

The SOA course is exclusively structured to assist organizations and individuals comprehend the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation and continual service improvement). The course also enlightens individual with how these 5 stages can offer value to organizations and projects.

Another thing which this course is eminent for is the way it endows guidance on service offerings and how they can be developed to support both business and user needs.

Upon completion of this course, you will be proficient in the below mentioned:

  • Service Management and the processes within Service Offerings and Agreements.
  • Implying the role of Service Offerings and Agreements in service provision.
  • The in-scope process interactions with other Service Lifecycle processes.
  • The activities, methods, and functions involved in every Service Offering and Agreement process.
  • Computing Service Offerings and Agreements’ performance.
  • Technology and implementation of Service Offerings and Agreements.
  • Resolving the challenges, critical success factors, and risks pertaining release, control, and validation.


Course Curriculum

Course # : 2477
Exam : ITIL® SOA Capability Stream

ITIL® SOA Capability Stream

Target Audience

  • Professionals who have achieved the ITIL Foundation certificate in Service Management.
  • Individuals who seek an advanced certification in the field.



  • Candidates who are enrolling in this course must hold the ITIL V3 Foundation certification.

Enquire for more information


Amit Jauhari

I got an opportunity to join ITIL training at Learnfly. My instructor was an excellent person, he took special effort to ensure that the subject matter is delivered effectively to the trainees. He was very interactive and was not just restricted to technical know-hows but also gave real-world examples. The entire course here was surely worth my time, effort and money.

Neha Ahuja

I got an opportunity to join ITIL intermediate course training at Learnfly. I would surely recommend Learnfly who wish to take such certification training. Their training courses are surely worth your time, effort and money. I am planning to explore more of ITIL courses offered by them.

Tom Stressler

I came in contact with Learnfly and made a right choice by selecting them and took ITIL training from them. I highly recommend this center for those who want to excel in the ITIL program. I have been thoroughly impressed by the professionalism of their trainers at Learnfly. I thank them for helping me in such an amazing way. One can explore many more courses that are offered by them.


What is the exam format of ITIL® SOA Capability Stream course?

The exam format is as follows:

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:

  • Online video lessons.
  • At the end of each module, quizzes are conducted for better understanding.
  • Mock tests are conducted.
  • Flexible training methods.
  • Work-based practical course activities.
  • Discussions as well as case studies.

What can you learn in ITIL intermediate courses?

  • Different scopes and purpose of service operations that add value to the business.
  • Different roles, challenges, and risks associated with service operations.
  • Service operations and interaction of activities in lifecycle stages.
  • The way it is organized and different roles and responsibilities.
  • Introduction of technology and implementation considerations.

Who is the target audience for ITIL intermediate courses?

  • Chief Information Officers
  • Chief Technology Officers (CTOs)
  • Managers
  • Supervisory Staff
  • Team Leaders
  • Service Designer
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers

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