ITIL® OSA Capability Stream

Get trained through global ITIL experts giving you in-depth understanding of ITIL® OSA Capability Stream. Learn to proficiently develop and manage service offerings based on business requirements. Authorized course material to qualify your ITIL® OSA Capability Stream exam.

  • Live Vritual Classroom
  • Classroom Training
  • On-Site Training

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  • Learn with practical projects and hands on real tools.
  • Official Curriculum & Courseware Content.
  • Online Interactive Lab's Access.
  • Adaptive e-Learning with trainer's support.
  • Access Class via PC, Mobile App or on a large screen.
  • Attend Live HD Training Sessions via Go To MeetingTM. Interact with trainer and peers like in a real classroom via voice, video conference and live chat.

Course Description

About the Course

ITIL® Intermediate Operational Support and Analysis (OSA) module affirms to be a significant ITIL® qualification which comprises:

  • Focused planning of OSA processes,
  • Smooth implementation of OSA processes, and
  • Optimization of OSA processes.

ITIL® OSA Capability Stream course primarily put emphasis on operational-level process activities and supporting techniques & tactics. These approaches and activities implement the processes in a hands-on, practical learning environment. This course will enable students to use OSA practices in order to allow the IT operations and application management covering event, access, problem, request, incident, technical etc.

This course employs the best blend of learning techniques to bestow learners the most successful method which develop their ITIL understanding with respect to Service Agreements and Offerings and enable them to implement ITIL knowledge in real life.

The course is specially structured for a specific audience that includes Configuration Managers, Availability Managers, and IT Operations Managers.

Upon completion of this course, you will be proficient in the below mentioned:

  • Service Management and the principles, purposes and objectives of Service Operation.
  • Roles and responsibilities of Operational Support & Analysis in service provision.
  • Interactions between in-scope processes with other processes of Service Lifecycle.
  • Implying Operational Support and Analysis processes.
  • Approaches, activities and functions involved in the Operational Support and Analysis processes.
  • Computing Operational Support and Analysis performance.
  • Implementation and technology involved in Operational Support and Analysis.
  • Resolving the challenges, critical success factors, and risks pertaining Operational Support and Analysis.
  • How IT security supports Operational Support and Analysis.


Schedule & Fees

Instructor-Led Online Training
Location Schedule Fees
Client's Home/Office
Duration : 5 Days
No Schedule
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Delivery Mode : Classroom Training*
Location Schedule Fees
Delhi, India
Duration : 5 Days
No Schedule
Contact Us
Duration : 5 Days
No Schedule
Contact Us
Client's Home/Office
Contact Us

Target Audience

  • Configuration Managers
  • Availability Managers
  • IT Operations Managers
  • Individuals who seek an advanced certification in the field.



  • Candidates who are enrolling in this course must hold the ITIL V3 Foundation certification.

Course Curriculum

Course # : 2476


Amit Jauhari

I got an opportunity to join ITIL training at Learnfly. My instructor was an excellent person, he took special effort to ensure that the subject matter is delivered effectively to the trainees. He was very interactive and was not just restricted to technical know-hows but also gave real-world examples. The entire course here was surely worth my time, effort and money.

Lavina Sharma

I got an opportunity to join ITIL intermediate course training at Learnfly. I would surely recommend Learnfly who wish to take such certification training. Their training courses are surely worth your time, effort and money. I am planning to explore more of ITIL courses offered by them.

Tom Stressler

I came in contact with Learnfly and made a right choice by selecting them and took ITIL training from them. I highly recommend this center for those who want to excel in the ITIL program. I have been thoroughly impressed by the professionalism of their trainers at Learnfly. I thank them for helping me in such an amazing way. One can explore many more courses that are offered by them.

Jean Charles
United States

I am incredibly impressed with the expertise and skills that Learnfly offers. I took all of my ITIL intermediate training from them and was highly satisfied. The knowledge shared by the assigned instructor was comprehensive and detailed. Learnfly proves to be a great place to discover new things and enhance your skills.


What can you learn in ITIL intermediate courses?

  • Different scopes and purpose of service operations that add value to the business.
  • Different roles, challenges, and risks associated with service operations.
  • Service operations and interaction of activities in lifecycle stages.
  • The way it is organized and different roles and responsibilities.
  • Introduction of technology and implementation considerations.

Who is the target audience for ITIL intermediate courses?

  • Chief Information Officers
  • Chief Technology Officers (CTOs)
  • Managers
  • Supervisory Staff
  • Team Leaders
  • Service Designer
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Audit Managers
  • IT Security Managers

What is the exam format of ITIL® OSA Capability Stream course?

The exam format is as follows:

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book?

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:

  • Online video lessons.
  • At the end of each module, quizzes are conducted for better understanding.
  • Mock tests are conducted.
  • Flexible training methods.
  • Work-based practical course activities.
  • Discussions as well as case studies.

What are the course objectives of ITIL® OSA Capability Stream certification training?

ITIL® OSA Capability Stream certification training gives a comprehensive management-level overview of Continual service improvement including all its related activities.

Be prepared for the ITIL Operational support and analysis examination


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