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ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.
Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.
A fundamental understanding of ISO/IEC 20000 and comprehensive knowledge of audit principles.
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“I went for ISO 9001 Lead Auditor course and throughout the training Learnfly and its team made sure that everything was totally up to the mark. The trainer’s experience was reflected through his training methods. The interactive tools that he applied to his teachings and the amiable services that I receive are worth a positive feedback.”
PECB’s extensive catalogue of training courses presents a vast number of professional development opportunities for individuals to sharpen their skills and optimize business operations. Select the relevant subject to determine which training course is right for you. PECB official trainings include Introduction, Foundation, Lead Implementer, Lead Auditor, and Manager Courses. For more information please check our course catalogue and course brochures.
The benefits of having Personal Certification include the following:
PECB certificates are valid for three years. In order to maintain a PECB certificate, it is required to demonstrate that the candidate is performing certification related activities on annual basis. In addition, it is required to pay an Annual Maintenance Fee (AMF).
Personal Certification is a formal recognition by PECB, which states that the individual has proficiency within, and a comprehension of, a specified body of knowledge. Certification is a vital component of every professional as it provides evidence that certified professionals hold standardized competencies based on best practices. Certification can also serve as documented evidence of a professional’s qualifications, competencies, and experience.
There is a combination of class work exercises, real-life experience discussions, observation, homework, practical application, and study. All our courses are intensive and they enable the participants to develop the expertise necessary to support an organization in optimizing its business operations, implementing and/or auditing management systems, managing different programs etc.
If you are a practitioner focused on helping the organization implement an effective management system, then the Lead Implementer is the right course for you.
Lead Implementer courses enable participants to develop skills and support organizations in implementing and managing a management system based on ISO Standards.
Our Lead Implementer courses are consistent with the good practices of project management established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects) and Integrated Implementation Methodology for Management Systems and Standards (IMS2) a methodology developed by PECB.
If your career consists of auditing practices and you want to assist your organization in further improvements, then the Lead Auditor course is the right option.
Lead Auditor courses enable participants to develop the skills needed for auditing a management system and manage a team of auditors by applying widely recognized audit principle, procedures, and techniques. Based on practical exercises, the participant will develop the abilities (mastering audit techniques) and skills (managing audit teams and audit program, communicating with customers, conflict resolution, etc.,) necessary to the efficient conduct of an audit.
Our Lead Auditor training courses included Accepted Audit Methodology for Management Systems and Standards (AMS2), a methodology developed by PECB.
Duration varies from course to course.
Course | Introduction | Foundation | Manager Courses | Lead Auditor/Implementer | Other LEAD courses (CLPTP,CLPI,CLSSP,etc.) |
---|---|---|---|---|---|
Duration/days | 1 | 2 | 3 | 5 | 5 |
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