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ISO/IEC 20000 Lead Auditor

 

ISO/IEC 20000 Lead Auditor

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Key Features

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  • Ask questions from an Instructor in real time over voice & chat.
  • Includes Certificate of Completion.
  • Official Exam & Certification Assitance.
  • Get 30 Days free after class support.

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Course Description

About the Course

ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System (ITSMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Educational approach

  • This training is based on both theory and best practices used in ITSMS audits
  • Lecture sessions are illustrated with examples based on case studies
  • Practical exercises are based on a case study which includes role playing and discussions
  • Practice tests are similar to the Certification Exam

 

Course Curriculum

Course # : 1486
Exam : ISO/IEC 20000 Lead Auditor

ISO/IEC 20000 Lead Auditor

Objectives

  • Understand the operations of an IT Service Management System (ITSMS) based on ISO/IEC 20000
  • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks
  • Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011
  • Learn how to lead an audit and audit team
  • Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an ITSMS audit
  • Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011

 

Target Audience

  • Auditors seeking to perform and lead IT Service Management System (ITSMS) certification audits
  • Managers or consultants seeking to master an IT Service Management System audit process
  • Individuals responsible for maintaining conformance with ITSMS requirements
  • Technical experts seeking to prepare for an IT Service Management System audit
  • Expert advisors in IT Service Management

 

Prerequisites

A fundamental understanding of ISO/IEC 20000 and comprehensive knowledge of audit principles.

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Testimonials

Kimberly Cummings
Canada

“It was a very good experience. I was skeptical when I adopted the ISO 29001 (QMS) Lead Implementer course with Learnfly Academy. But to my amazement, every commitment which they made at the time of joining was fulfilled appropriately. This is what made me appreciate their services. Totally worth the price.”

Amy Sorensen
United States

“I went for ISO 9001 Lead Auditor course and throughout the training Learnfly and its team made sure that everything was totally up to the mark. The trainer’s experience was reflected through his training methods. The interactive tools that he applied to his teachings and the amiable services that I receive are worth a positive feedback.”

FAQ

How do I decide which courses should I take?

PECB’s extensive catalogue of training courses presents a vast number of professional development opportunities for individuals to sharpen their skills and optimize business operations. Select the relevant subject to determine which training course is right for you. PECB official trainings include Introduction, Foundation, Lead Implementer, Lead Auditor, and Manager Courses. For more information please check our course catalogue and course brochures.

Why do I need a Personal Certification?

The benefits of having Personal Certification include the following:

  • It serves to demonstrate that the certified professional holds defined competencies based on best practices.
  • It allows employing organizations to make an informed selection of employees or services based on the competencies that are represented by the certification designation.
  • It provides incentives to the professional to constantly improve his/her skills and knowledge.
  • It serves as a tool for employers to ensure that training has been effective.

How long will the certification be valid?

PECB certificates are valid for three years. In order to maintain a PECB certificate, it is required to demonstrate that the candidate is performing certification related activities on annual basis. In addition, it is required to pay an Annual Maintenance Fee (AMF).

What does Personal Certification mean?

Personal Certification is a formal recognition by PECB, which states that the individual has proficiency within, and a comprehension of, a specified body of knowledge. Certification is a vital component of every professional as it provides evidence that certified professionals hold standardized competencies based on best practices. Certification can also serve as documented evidence of a professional’s qualifications, competencies, and experience.

What is the content of the PECB ISO trainings?

There is a combination of class work exercises, real-life experience discussions, observation, homework, practical application, and study. All our courses are intensive and they enable the participants to develop the expertise necessary to support an organization in optimizing its business operations, implementing and/or auditing management systems, managing different programs etc.

What is the difference between the Lead Implementer and Lead Auditor courses?

If you are a practitioner focused on helping the organization implement an effective management system, then the Lead Implementer is the right course for you.

Lead Implementer courses enable participants to develop skills and support organizations in implementing and managing a management system based on ISO Standards.

Our Lead Implementer courses are consistent with the good practices of project management established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects) and Integrated Implementation Methodology for Management Systems and Standards (IMS2) a methodology developed by PECB.

If your career consists of auditing practices and you want to assist your organization in further improvements, then the Lead Auditor course is the right option.

Lead Auditor courses enable participants to develop the skills needed for auditing a management system and manage a team of auditors by applying widely recognized audit principle, procedures, and techniques. Based on practical exercises, the participant will develop the abilities (mastering audit techniques) and skills (managing audit teams and audit program, communicating with customers, conflict resolution, etc.,) necessary to the efficient conduct of an audit.

Our Lead Auditor training courses included Accepted Audit Methodology for Management Systems and Standards (AMS2), a methodology developed by PECB.

What is the standard duration of PECB training courses?

Duration varies from course to course.

Course Introduction Foundation Manager Courses Lead Auditor/Implementer Other LEAD courses (CLPTP,CLPI,CLSSP,etc.)
Duration/days 1 2 3 5 5

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