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ITIL® Intermediate Operational Support and Analysis (OSA) module affirms to be a significant ITIL® qualification which comprises:
ITIL® OSA Capability Stream course primarily put emphasis on operational-level process activities and supporting techniques & tactics. These approaches and activities implement the processes in a hands-on, practical learning environment. This course will enable students to use OSA practices in order to allow the IT operations and application management covering event, access, problem, request, incident, technical etc.
This course employs the best blend of learning techniques to bestow learners the most successful method which develop their ITIL understanding with respect to Service Agreements and Offerings and enable them to implement ITIL knowledge in real life.
The course is specially structured for a specific audience that includes Configuration Managers, Availability Managers, and IT Operations Managers.
Upon completion of this course, you will be proficient in the below mentioned:
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The exam format is as follows:
At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:
ITIL® OSA Capability Stream certification training gives a comprehensive management-level overview of Continual service improvement including all its related activities.
Be prepared for the ITIL Operational support and analysis examination
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