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Unified E-Mail and Web Interaction Manager Enterprise v2.0 - (UEIME)

 

Unified E-Mail and Web Interaction Manager Enterprise v2.0 - (UEIME)

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Course Description

About the Course

Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 is intended for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager v4.4.1 installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).

Course Curriculum

Course # : UEIME-556
Exam : Unified E-Mail and Web Interaction Manager Enterprise v2.0 - (UEIME)

Unified E-Mail and Web Interaction Manager Enterprise v2.0 - (UEIME)

Objectives

  • Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
  • Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
  • Understand user management
  • Create and manage an entire Knowledge Base
  • Understand administration
  • Describe the use of the Agent Console
  • Describe Cisco Unified CCE Integration and Configuration
  • Manage Cisco Unified Web Interaction Manager
  • Describe management tools for monitoring and reporting
  • Understand tactics for troubleshooting.

Target Audience

  • People who will implement, configure, and support Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE or Cisco Unified Contact Center Hosted
  • People who will be system users on Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE and Cisco Unified Contact Center Hosted

Prerequisites

  • Required: Basic knowledge JBoss Java EE Application Servers
  • Required: Basic knowledge of Microsoft Internet Information Services (IIS)
  • Required: Basic knowledge of Microsoft SQL Server 2005
  • Required: Cisco Unified CCE version 8.x
  • Required: Working knowledge of Windows 2003 Server and Windows XP

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