SAP Service Cloud


SAP Service Cloud

Key Features

  • Learn from anywhere in the world. Connect with an Instructor in real time.
  • Attend Live Class from a PC or Mobile.
  • Ask questions from an Instructor in real time over voice & chat.
  • Includes Certificate of Completion.
  • Official Exam & Certification Assitance.
  • Get 30 Days free after class support.

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Course Description

About the Course

  • This course will prepare you to:
       -This course will prepare you to:
       -Translate customer business needs to best practice business scenarios in SAP Service Cloud
       -Set up and configure the solution to manage SAP Service Cloud business processes
       -Describe the integration scenarios available with SAP Service Cloud
       -Demonstrate SAP Service Cloud reporting capabilities
       -Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud
       -Explain the different communication channels that are supported in SAP Service Cloud
       -Explain and set up Service Levels, Categories and Work Distributions
       -Understand knowledge base functionality in Service Tickets
       -Explain and set up Registered Products and Installed Bases
       -Explain and set up Warranty Management and maintenance plan in Tickets
       -Explain and maintain the role of Resource Scheduler & Time Recording in Tickets
       -Understand Service Contracts in SAP Service Cloud
       -Configure and Explain Visit planning in tickets
       -Explain Response templates and its determination in Tickets
       -Explain SAP Cloud for Customer Work Ticket integration with ERP

Course Curriculum

Course # : 58965
Exam : C4H510

SAP Service Cloud


  • Essential:
       -CRM/Service domain knowledge
  • Recommended:
       -SAP Cloud for Customer functional experience

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