• Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction chan">
  • Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction chan">
  • Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction chan">
  • Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction chan">
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    Overview of the sap crm solution

     

    Overview of the sap crm solution

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    Course Description

    About the Course

    • Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.
    • Evaluate integration aspects between SAP CRM and other components

    Course Curriculum

    Overview of the sap crm solution

    Target Audience

    • SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM.
    • Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the key capabilities and processes of the SAP CRM solution

    Prerequisites

    • Essential:
         -None
    • Recommended:
         -Basic Knowledge of CRM processes in general
         -Knowledge of SAP ERP, in particular in the Sales and Service Environment
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