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CBM Certified Branch Manager

 

CBM Certified Branch Manager

Key Features

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  • Attend Live Class from a PC or Mobile.
  • Ask questions from an Instructor in real time over voice & chat.
  • Includes Certificate of Completion.
  • Official Exam & Certification Assitance.
  • Get 30 Days free after class support.

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Course Description

About the Course

In spite of the moving dynamics of branch banking, branches continue to play a central role in the overall offerings of the retail banks. Recent years there has been a trend of migration of the purely transactional services towards direct channels so following on that, branches need a specific and systematic methodology for achieving branch excellence. This requires the full engagement and leadership from branch managers and their teams. It is overbearing for retail banks to capitalize on the opportunity to turn their branches into brand-building, loyalty-enhancing pillars of profitability. Branches remain the primary channel for customer acquisition and consultative sales for both consumers and small businesses. The branch manager is required to demonstrate considerable skill sets which includes good financial understanding, people management skills, ability to bring in sales revenues and retain current customers, whilst adhering to changing regulations and policy parameters. Within this course training will be delivered in order to enhance management, coaching and leadership skills to further improve the present and aspire for the future.

Course Curriculum

Course # : 35021
Exam : CBM

CBM Certified Branch Manager

Objectives

  • Adapt your leadership style to meet the needs of individual team members
  • Gain a deeper understanding of your roles and responsibilities
  • Improve communication to effectively set expectations for yourself and your direct reports
  • Gain greater confidence with a working knowledge of business financials
  • Cultivate proactive working relationships with finance professionals and enhance your value to the organization Confront difficult situations with confidence
  • Develop a team environment that fosters synergy
  • Reinforce the behavior and motivation of peak performers
  • Turn around disruptive behavior
  • Build the trust and rapport necessary for coaching employees effectively
  • Learn how to listen with an empathetic ear and encourage open, two-way communication

Target Audience

  • Vice presidents,
  • Executive directors,
  • Directors,
  • Senior managers,
  • Division managers,
  • Branch managers,
  • Assistant branch managers,
  • Aspiring managers,
  • Senior bank staff and
  • Others with strategic leadership roles.
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