Preview

81066: Introduction to Microsoft Dynamics 365

 
  • Home
  • ERP/CRM
  • 81066: Introduction to Microsoft Dynamics 365

81066: Introduction to Microsoft Dynamics 365

Key Features

  • Learn from anywhere in the world. Connect with an Instructor in real time.
  • Attend Live Class from a PC or Mobile.
  • Ask questions from an Instructor in real time over voice & chat.
  • Includes Certificate of Completion.
  • Official Exam & Certification Assitance.
  • Get 30 Days free after class support.

Join a next available Live Class:

This course training is available on request only. Send us your request with preferred date & timings & our training advisor will get back to you within 24 business hours.


Request for a Live Class

as per your availability

Course Description

About the Course

This course provides insight on the components within the Customer Service module to put customer service at the forefront of an organization’s intelligent customer engagement strategy.

Introduction to Microsoft Dynamics 365 (CRM) course provides information on the basic concepts of Microsoft Dynamics 365. It discusses some of the terms, concepts and many of the components that make up the Microsoft Dynamics 365 system. In addition, it provides an overview of information about application navigation, setting up accounts, contacts and activities, using the sales, customer service, and marketing processes within Microsoft Dynamics 365.

  • This course helps prepare you for assessment Microsoft Dynamics 365 Enterprise for Customer Service.
  • This course helps prepare you for assessment Microsoft Dynamics 365 Enterprise for Sales.
  • This course helps prepare you for exam MB2-717.

 

Course Curriculum

Course # : 81066
Exam : Introduction to Microsoft Dynamics 365

81066: Introduction to Microsoft Dynamics 365

Objectives

  • Discover how to navigate through various client types
  • Work with records through various client types
  • Explore the different action types that can be taken on a record
  • Track activities and data in Outlook
  • Dive deeper into views and how they are utilized
  • Review how to search for data using Global Search
  • Recognize the role of leads within Microsoft Dynamics 365
  • Examine the Lead to Opportunity Process Flow
  • Discuss communication tracking
  • Explore case types
  • Review the basic steps of the marketing process
  • Recognize how to plan and budget a marketing campaign
  • Examine marketing lists and how they can be used
  • Discuss quick campaign and when to use a marketing campaign

 

Enquire for more information

Be Amazed with Online Learning Experience
Future is fast forwarding towards online learning & now it’s becoming easy for everyone to take a world class training from anywhere in the world. Listen from Learnfly Live recent alumni’s studying around the globe.

Get an e-Certificate of Completion

Get a e-Certificate of Course Completion after successfully completing your live class with Learnfly. Share & showcase your proud achievement with your friends & colleagues. Join a live class today & start learning online from anywhere: