80414: Service Management In Microsoft Dynamics AX 2012| Online Training & Certifications

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Course Description

About the Course

This course guides students through the complete setup and data entry for the Human resources module in Microsoft Dynamics AX 2012 R2. Students will learn how to use the Human resources module to track worker setup, absences, performance, compensation, and benefits. Additionally students will learn to maintain jobs and positions and recruit for open positions.

Course Curriculum

Course # : 80414

Service Management In Microsoft Dynamics AX 2012

Exam : Service Management In Microsoft Dynamics AX 2012

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80414: Service Management In Microsoft Dynamics AX 2012

Objectives

Describe the functionality of service management and its potential for optimizing a business.
Provide an overview about the Service management course.
Build a Service agreements form.
Set up the elements required to create a service agreement header.
Create a service agreement header and lines.
Create a service agreement and service object relation/service task relation.
Copy service agreement lines into a service agreement.
Create service template groups.
Create a service template and copy template lines into a service agreement.
Create service agreements from a sales order.
Describe how and when service is provided to the customer.
Link service order to a project and register transactions as revenue and cost for service that is performed.
Build a Service orders form.
Define the different elements that support the creation and processing of service orders.
Set up service parameters as per the business needs.
Set up service stages and reason codes.
Set up service order activity.
Create sales and marketing activities when you create service orders.
Create a service order manually and automatically.
Create a service order from a sales order.
Process, post, and create a service order invoice.
Optimize the flow of information and create transactions with regard to service orders.
Set up service level agreements.
Set up time recording on service level agreements and service orders.
View the information about service level agreement and service order.
Sort and filter service agreements in the service agreements group.
Set up the different components of service dispatcher including default preferred technician, activity types, dispatch teams, and resources.
Use the Dispatch board.
Perform typical activity actions.
Change values on the Dispatch board and manage undisputed activities.
Explain the Dispatch board functionality and describes how it helps to optimize service order management.
Set up component elements of the repair functionality with regard to customer and technician diagnosis and resolution.
Set up symptom areas, symptom codes and conditions
Set up diagnosis areas, diagnosis codes, and resolutions.
Set up repair stages.
Create and process a repair line.
Register resource consumption for repairs.
Create and modify a template BOM and attach it to a service object relation.
Create a Service BOM.
Create service order lines from a BOM.
Setup the service BOM to register changes to the service object over time caused by service actions.
Create and set up the elements of service subscription functionality.
Create a subscription and service subscription transactions.
Create a service subscription fee transaction.
Create invoices and credit transactions.
Accrue revenue from a subscription fee transaction.
Create service orders by using Enterprise Portal.
Edit the service orders in Enterprise Portal.
View and create repair lines in Enterprise Portal.
Manage web service orders.

Target Audience

This two-day instructor-led course provides students with an overview of Service management features and functionality in Microsoft Dynamics AX 2012. This course covers the major functions and describes how service management is integrated with the Project management and accounting module. The participants for this course should have basic knowledge of the earlier versions of Microsoft Dynamics AX.

Prerequisites

Before attending this course, students must have:

Before attending this course, students must have working experience of Project Essentials in Microsoft Dynamics AX 2012 and knowledge of Project Advanced in Microsoft Dynamics AX 2012 courses.

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Very comprehensive materials with a clear presentation. I have been teaching digital forensics for over 10 years and I found this training to be very interesting and on-point

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I have completed the course 20778 Analyzing data with Power BI. The instructor Mr. Abhishek Kumar delivered interactive sessions which were impressively informative. He went through the content in detail which showcased that he has a thorough knowledge of the subject matter. He set up a collaborative medium between instructor and students. You can ask questions and he will give you a presenter view where you can share what you have learnt.
Instructor Abhishek Kumar is a terrific subject expert. I will be happy to take more courses with Learnfly Live from this experience and recommend it to everyone as well. A job well done! I am now going to practice the content taught by Mr. Abhishek so that I can deliver it in my career pursuits.

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Certifications

Training Topics

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80414: Service Management In Microsoft Dynamics AX 2012

80414: Service Management In Microsoft Dynamics AX 2012

Key Features

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Course Description

About the Course

Course Curriculum

80414: Service Management In Microsoft Dynamics AX 2012

Objectives

Target Audience

Prerequisites

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Certifications

Training Topics

Brands

80414: Service Management In Microsoft Dynamics AX 2012

80414: Service Management In Microsoft Dynamics AX 2012

Key Features

Join a next available Live Class:

Request for a Live Class

Enquire for more information

Course Description

About the Course

Course Curriculum

80414: Service Management In Microsoft Dynamics AX 2012

Objectives

Target Audience

Prerequisites

Get an e-Certificate of Completion

Trending topics

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SAP Basis Training

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