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10997: Office 365 Administration and Troubleshooting

 

10997: Office 365 Administration and Troubleshooting

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Course Description

About the Course

Office 365 Administration and Troubleshooting course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365. 

This course is based on the objectives of the course version 10997A.

Course Curriculum

Course # : 10997
Exam : Office 365 Administration and Troubleshooting

10997: Office 365 Administration and Troubleshooting

Objectives

  • Describe Office 365 services
  • Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell
  • Administer and troubleshoot directory synchronization and directory objects
  • Administer and troubleshoot Skype for Business
  • Administer and troubleshoot SharePoint Online
  • Administer and troubleshoot Office 365 ProPlus
  • Administer and troubleshoot compliance and security in Office 365

Target Audience

  • This course is intended for both novice and experienced programmers who have a minimum of three months programming experience and have basic Windows navigation skills.
  • This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields—typically in the areas of system administration, network administration, and messaging.

Prerequisites

  • Required: A minimum of one year of experience working with Active Directory Domain Services (AD DS)
  • Required: A minimum of one year of experience working with name resolution, including DNS
  • Required: A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer
  • Required: Experience working with certificates, including public key infrastructure (PKI) certificates
  • Required: Experience working with Windows PowerShell
  • Recommended: Understanding of Microsoft cloud services
  • Recommended: Understanding of the Office 365 platform

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