Preview

Unified E-Mail and Web Interaction Manager Enterprise v2.0 - (UEIME)

 

Unified E-Mail and Web Interaction Manager Enterprise v2.0 - (UEIME)

Key Features

  • Learn from anywhere in the world. Connect with an Instructor in real time.
  • Attend Live Class from a PC or Mobile.
  • Ask questions from an Instructor in real time over voice & chat.
  • Includes Certificate of Completion.
  • Official Exam & Certification Assitance.
  • Get 30 Days free after class support.

Join a next available Live Class:

This course training is available on request only. Send us your request with preferred date & Time & our training advisor will get back to you within 24 business hours.


Request for a Live Class

as per your availability

Enquire for more information

Course Description

About the Course

Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME) v2.0 is intended for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager v4.4.1 installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).

Course Curriculum

Course # : UEIME-556
Exam : Unified E-Mail and Web Interaction Manager Enterprise v2.0 - (UEIME)

Unified E-Mail and Web Interaction Manager Enterprise v2.0 - (UEIME)

Objectives

  • Describe, at a high level, the features of Cisco Unified EIM and Cisco Unified WIM
  • Describe the architecture of Cisco Unified EIM and Cisco Unified WIM
  • Understand user management
  • Create and manage an entire Knowledge Base
  • Understand administration
  • Describe the use of the Agent Console
  • Describe Cisco Unified CCE Integration and Configuration
  • Manage Cisco Unified Web Interaction Manager
  • Describe management tools for monitoring and reporting
  • Understand tactics for troubleshooting.

Target Audience

  • People who will implement, configure, and support Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE or Cisco Unified Contact Center Hosted
  • People who will be system users on Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE and Cisco Unified Contact Center Hosted

Prerequisites

  • Required: Basic knowledge JBoss Java EE Application Servers
  • Required: Basic knowledge of Microsoft Internet Information Services (IIS)
  • Required: Basic knowledge of Microsoft SQL Server 2005
  • Required: Cisco Unified CCE version 8.x
  • Required: Working knowledge of Windows 2003 Server and Windows XP
Be Amazed with Online Learning Experience
Future is fast forwarding towards online learning & now it’s becoming easy for everyone to take a world class training from anywhere in the world. Listen from Learnfly Live recent alumni’s studying around the globe.

Get an e-Certificate of Completion

Get a e-Certificate of Course Completion after successfully completing your live class with Learnfly. Share & showcase your proud achievement with your friends & colleagues. Join a live class today & start learning online from anywhere: